In September 2016, HP activated a firmware update to a number of their printers which caused most remanufactured cartridges to be reported as not working, usually with the "cartridge missing or damaged" error message.
They released a fix for this shortly afterward but in September 2017 the problem seems to have come back. Early reports indicate that the same fix will work just as well.
You can download a firmware update from HP's support site - the table below provides direct downloads as well as links to the appropriate page on HP's official site where you will find the file hosted.
Downloads and links
Be careful to select the right printer, especially noting 68 at the beginning of some models and 86 at the beginning of others, and the difference between the OfficeJet 8610 and OfficeJet Pro 8610. If your printer model is not listed here, let us know your model number and we will advise the best solution.
| Printer | PC Firmware | Mac Firmware | HP Support Site |
| OfficeJet Pro 8610/8615/8616 | DOWNLOAD | DOWNLOAD | LINK |
| OfficeJet Pro 8620/8625 | DOWNLOAD | DOWNLOAD | LINK |
| OfficeJet Pro 8640 | DOWNLOAD | DOWNLOAD | LINK |
| OfficeJet Pro 8660 | DOWNLOAD | DOWNLOAD | LINK |
| OfficeJet Pro 6230 | DOWNLOAD | DOWNLOAD | LINK |
| OfficeJet Pro 6830 | DOWNLOAD | DOWNLOAD | LINK |
| OfficeJet Pro 6835 | DOWNLOAD | DOWNLOAD | LINK |
| OfficeJet Pro X476 | DOWNLOAD | DOWNLOAD | LINK |
| OfficeJet Pro X451 | DOWNLOAD | DOWNLOAD | LINK |
| OfficeJet Pro X576 | DOWNLOAD | DOWNLOAD | LINK |
| OfficeJet Pro X551 | DOWNLOAD | DOWNLOAD | LINK |
| OfficeJet 8610/8612/8615/8620 | DOWNLOAD | DOWNLOAD | LINK |
The PC firmware versions are compatible with Windows 7 onward, and the Mac versions with OS 10.9 onward.
Should you prefer to download the firmware directly from HP's support site, just click the "link" button for the appropriate page.
Instructions - downloads
The files are .exe (Windows) and .dmg (Mac OS) format, so just need to be run from the location that they have downloaded to. There will be some simple on-screen prompts to follow.
Instructions - HP support site link
When you arrive at this page, first ensure that the correct operating system is selected (the page will try to detect the OS, you can change this if you need to). Then click the "Firmware" link below.
The firmware version that the site selects for you will have different letters at the beginning and/or end depending on your printer model, but should be numbered 1640.
A window will appear asking if you would like to use HP's Download and Install assistant - if you are not familiar with firmware installation this is recommended. If you select this option, you will just need to follow the on-screen prompts as the software takes you through the process.
The alternative is to download the file only, and manually install it. Should you need any help with this, please tell us your operating system version and we will try to assist. Alternatively, HP will be able to help you with a manual installation.
When the new firmware is installed, you can exit any open processes. You may need to turn the printer off and back on again for your remanufactured cartridges to be recognised.
Need more help?
If you're having difficulty installing the new firmware, or need any specific advice, please let us know and our experts will be happy to assist you.
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