In September 2016, HP activated a firmware update to a number of their printers which caused most remanufactured cartridges to be reported as not working, usually with the "cartridge missing or damaged" error message. Later updates have caused similar issues.
This is because HP have included what they call a "dynamic security feature" which is essentially designed to reject remanufactured cartridges. Following a negative media reaction, HP agreed to make it possible to disable the feature by installing an optional further update.
You can download the firmware update from HP's support site - the table below provides direct downloads as well as links to the appropriate page on HP's official site where you will find the file hosted.
Downloads and links
Be careful to select the right printer, especially noting 68 at the beginning of some models and 86 at the beginning of others, and the difference between "dn" and "dw" in some of the Pro X series. If your printer model is not listed here, it may not have a solution provided by HP, but please get in touch with us as we may have some specific advice for you.
|Printer||PC Firmware||Mac Firmware||HP Support Site|
|OfficeJet Pro 6230 series||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet 6810 series||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet 6820 series||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro 6830 series||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro 8610, 8615, 8616 series||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro 8620, 8625 series||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro 8630 series||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro 8640 series||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro 8660 series||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro X451dn||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro X451dw||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro X476dn||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro X476dw||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro X551dw||DOWNLOAD||DOWNLOAD||LINK|
|OfficeJet Pro X576dw||DOWNLOAD||DOWNLOAD||LINK|
The PC firmware versions are compatible with Windows 7 onward, and the Mac versions with OS 10.9 onward.
Should you prefer to download the firmware directly from HP's support site, just click the "link" button for the appropriate page.
Instructions - downloads
The files are .exe (Windows) and .dmg (Mac OS) format, so just need to be run from the location that they have downloaded to. There will be some simple on-screen prompts to follow. More detailed instructions are available on HP's support page about this issue.
Instructions - HP support site link
When you arrive at this page, first ensure that the correct operating system is selected (the page will try to detect the OS, you can change this if you need to). Then click the "Firmware" link below.
The firmware version that the site selects for you will have different letters at the beginning and/or end depending on your printer model, but should include the number 1640, 1733, 1739 or 1741.
A window will appear asking if you would like to use HP's Download and Install assistant - if you are not familiar with firmware installation this is recommended. If you select this option, you will just need to follow the on-screen prompts as the software takes you through the process.
The alternative is to download the file only, and manually install it. Should you need any help with this, please tell us your operating system version and we will try to assist. Alternatively, HP will be able to help you with a manual installation.
When the new firmware is installed, you can exit any open processes. You may need to turn the printer off and back on again for your remanufactured cartridges to be recognised.
Need more help?
If you're having difficulty installing the new firmware, or need any other advice, please let us know and our experts will be happy to assist you.