Enable Settings menu for HP printers

As of October 2021, reports are circulating that HP are shipping some new printers with the Settings menu disabled. This (so far) affects mainly printers that take the HP912 and HP963 series of cartridges.

You may encounter this when trying to access Settings to turn off firmware updates, which is a common step if using third party cartridges. It is possible to re-enable Settings, but it requires a printer reset which is likely to restore any of your personal settings to factory defaults.

Here is how to restore access to all of your printer settings:

• From the “Home Screen”, go to the bottom-left and click on the return key (bottom-left). NOTE: Even if you do not see the return key (as it often disappears and reappears) click on the location of where the return key should be 4 to 5 times until you reach the “Support” menu.
• Click on the words “Support Menu”.
• Arrow down to the “Resets Menu”. Click OK.
• Arrow down to the “Semi-Full Reset” option. Click OK.
• Your screen will go dark as the printer will start resetting itself. Eventually your printer will turn off.
• Turn it back on you will have to go through and set everything up like when you first took the printer out of the box.

You should now be able to find all of the standard menu options, but may need to carry out some set-up processes to restore connection to your computer or network - refer to your printer manual if you need instructions.

Instructions to turn off firmware updates are available in our article on the subject.