General Technical Support

Fitting and installing

• Ordered Canon toner and received HP
• Ink cartridges (general information)
• Toner cartridges (general information)
• Epson compatible cartridges
• Brother or HP toner cartridge looks too small

Problems after installation

• HP printers - "Counterfeit ink cartridge" error messages
• "Incompatible", "Not Recognised" and general errors
• "Low Ink" or "Empty" error - Canon inkjet printers
• HP ink cartridges "missing or damaged" / "remove and reinstall" (firmware update)

Contacting us

• Contact details
• Customer Service opening hours

Updates

• Turning off firmware updates